F.A.Q > For customers > Frequently asked questions

Insurance terms and conditions between Tryg and Hilfr

Tryg Insurance has together with Hilfr developed a comprehensive insurance that covers financial safety, both for users who book cleaning and to those who perform the cleaning tasks. This insurance includes both an accident insurance covering injury for the Hilfr performing the cleaning and a material insurance that covers damages caused by the Hilfr while cleaning a home.

You report the by first contacting [email protected] or using one of our contact functions here on the site. We then share the link to Tryg’s online insurance claim form.

More information on the insurance can be found here:



The insurance is mandatory and is calculated as part of the payment to Hilfr.dk.