F.A.Q > For customers > Frequently asked questions

How does the key exchange work?

When you have found a Hilfr and set a date and time cleaning, you will agree on how and when to hand over the key through the message system on the platform. It can be helpful to reach an alignment of expectations between you and your Hilfr when the keys are handed over. This is typically best done in the house.

Many users also have good experiences with using services for key handling such as www.keycafe.com